Clayfolk – Terms & Conditions for Booking and Studio Use

Last updated: October 2025

By booking or attending a session at Clayfolk, you agree to the following Terms and Conditions. These terms are in place to ensure a safe, welcoming, and enjoyable experience for everyone in the studio.

1. Booking & Payment

  • All sessions must be booked and paid for in advance through our website or in person.

  • Your booking is only confirmed once payment has been received.

  • Session prices, times, and formats may change — any changes will be communicated via our website or email.

  • Please arrive on time. We cannot extend your session if you arrive late.

2. Session Types

Freedom Sessions

  • Freedom Sessions are self-directed studio sessions aimed at users who have completed an induction or demonstrated prior experience.

  • A member of staff will be present to oversee the studio, ensure safe working practices, and offer limited guidance if needed.

  • These are not structured classes - you are responsible for planning & managing your time, and cleaning up after working.

  • Clayfolk accepts no liability for damage to your work, we will make every attempt to keep stored work safe, but sometimes accidents happen.

Studio Inductions

  • Inductions are designed to build confidence and understanding of how to safely and effectively use the studio and its equipment.

  • Completion of an induction does not make you an expert - you remain responsible for your own safety and actions at all times.

  • If you are ever unsure how to use a tool, material, or piece of equipment, you must ask a staff member before proceeding.

Taught Classes & Workshops

  • These sessions are structured and led by a Clayfolk tutor.

  • Exactly what materials, firings, and instruction included will be clearly stated in the session description.

  • Please follow all tutor guidance and studio safety rules.

3. Cancellations, Refunds & Rescheduling

  • Cancellations by you:

    • More than 7 days before your session: full refund or transfer to another date (subject to availability).

    • 3–7 days before: 50% refund or one-time reschedule (if possible).

    • Less than 72 hours before: no refund or reschedule available.

  • Cancellations by Clayfolk:

    • In the rare case we need to cancel or reschedule a session (e.g. illness, maintenance, low enrolment), you’ll be offered a full refund or an alternative date.

  • Refunds are made to the original payment method and may take up to 10 working days to appear.

4. Studio Conduct & Behaviour

We aim to maintain a supportive, respectful, and inclusive space. All users are expected to:

  • Treat others, staff, and the space with care and respect.

  • Follow all health & safety guidance, including COSHH, tool handling, and dust control procedures.

  • Clean up your workspace before leaving, including washing tools, wiping surfaces, and returning equipment.

  • Refrain from using the studio under the influence of drugs or alcohol.

  • Keep noise and phone use to a minimum in shared spaces.

Clayfolk reserves the right to ask anyone to leave if their behaviour is unsafe, disruptive, or disrespectful. No refund will be given in such cases.

5. Responsibility & Liability

  • You are responsible for your own safety and conduct while using the studio.

  • Clayfolk is not liable for any injury, loss, or damage to personal property while on the premises.

  • While we take great care with all work, firing outcomes are unpredictable - we cannot guarantee results or be held responsible for breakages, cracks, or glaze faults.

  • Any work left unclaimed after 30 days may be disposed of due to limited storage space.

6. Health & Safety

  • Long hair must be tied back; no loose clothing or jewellery near machinery.

  • Closed-toe shoes must be worn in all working areas.

  • Only authorised users may operate kilns, wheels, or other powered equipment.

  • Report any damage, accidents, or hazards to a staff member immediately.

7. Data & Privacy

  • Personal information provided during booking is used solely for managing your session and keeping you informed about Clayfolk activities.

  • We will never share your data with third parties without consent.

8. Photography & Social Media

  • We love celebrating our community! Occasionally we take photos for promotional use.

  • Please let us know if you prefer not to be photographed.

  • You are welcome to share your own photos from the studio — please tag @clayfolk.uk and use #ClayfolkFolkestone where possible.

9. Updates to These Terms

Clayfolk reserves the right to update these Terms & Conditions at any time. The current version will always be available on our website. Continued use of the studio or attendance at sessions constitutes acceptance of the latest terms.

Contact

If you have any questions about these Terms or your booking, please contact:


📧 hello@clayfolk.co.uk

🌐 www.clayfolk.co.uk