Clayfolk Privacy Policy

Last updated: April 2026

At Clayfolk, we care about your privacy just as much as we care about creating a welcoming, respectful studio space. This policy explains what information we collect, how we use it, and your rights.

1. Who we are

Clayfolk is a ceramics studio based in Folkestone, UK.

For the purposes of data protection law, we are the “data controller” of your personal data.

If you have any questions, you can contact us at: info@clayfolk.uk

2. What information we collect

We may collect the following information when you use our website, book sessions, or contact us:

  • Name

  • Email address

  • Phone number (if provided)

  • Booking and attendance details

  • Payment information (processed securely via third parties)

  • Any information you choose to share with us (e.g. accessibility needs)

We aim to only collect what we genuinely need to run our studio safely and smoothly.

3. How we use your information

We use your information to:

  • Manage bookings and studio sessions

  • Communicate with you about your bookings

  • Provide customer support

  • Improve our services and offerings

  • Send occasional updates (only if you’ve opted in)

4. Booking and payment providers

We use trusted third-party platforms to run Clayfolk:

  • Squarespace (website hosting)

  • Acuity Scheduling (bookings)

  • Stripe (payments)

  • Paypal (payments)

  • Square (payments)

These providers process data on our behalf and have their own security and privacy measures in place.

We do not store or have access to your full payment card details.

5. Our legal basis for using your data

Under UK data protection law, we rely on:

  • Contract – to manage bookings and provide services

  • Legitimate interests – to run and improve our studio

  • Consent – for marketing communications (if you opt in)

6. Marketing communications

We’ll only send you emails about events, classes, or updates if you’ve chosen to receive them.

You can unsubscribe at any time using the link in our newsletter emails or by contacting us.

7. How we store and retain your data

We keep your data only for as long as necessary:

  • Booking and financial records may be kept for up to 6 years (for legal and accounting purposes)

  • Marketing data is kept until you unsubscribe

  • Inactive customer data may be deleted after a reasonable period

We take reasonable steps to keep your information secure.

8. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Object to or restrict how we use your data

  • Withdraw consent at any time (for marketing)

To exercise any of these rights, just email us.

9. Cookies

We use cookies to help our website work and to understand how people use it.

Cookies are small text files stored on your device when you visit a website. Some are essential for the site to function, while others help us improve your experience.

We use cookies to:

  • Ensure the website functions properly

  • Understand how visitors use our site (analytics)

  • Improve performance and user experience

We may also embed content from third-party services (such as maps or social media), which may set their own cookies.

When you first visit our site, you’ll be given the option to accept, decline, or manage cookies through our cookie banner.

You can change your preferences at any time via the cookie settings on our website or through your browser settings.

For more detailed information about how we handle personal data, please see the rest of this Privacy Policy.

10. Data sharing

We do not sell your data.

We only share your information with trusted providers (like those listed above) where necessary to run Clayfolk.

11. Data security

We take appropriate steps to protect your data, including:

  • Using secure platforms

  • Limiting access to personal data

  • Using password protection and security measures

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

13. Complaints

If you have concerns about how we handle your data, you can contact us directly.

You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO).

Thanks for trusting Clayfolk — both with your data and your creative journey.

Contact

If you have any questions about our Privacy Policy, please contact:


📧 info@clayfolk.uk

🌐 www.clayfolk.uk